At Vedatique, we are committed to providing a delightful shopping experience from the moment you place your order to the moment you unbox your purchase. If you have any issues, we are here to help.
- IMPORTANT: Please double-check your address details, especially the shipping address, before placing your order. Once your order is placed, it is challenging to make any changes.
- Order Inspection: Please inspect your order carefully upon arrival. If you notice any significant damage during transit, contact us within 7 days and provide images of the damage. Email us at orders info@vedatique.com
- Customer Experience: We strive to ensure a smooth and enjoyable experience. While we would love to personally deliver each order, once the package leaves our hands, we have limited control over the carrier’s handling.
- Lost Packages: If you believe your package is lost, please contact us at orders info@vedatique.com or
+91 7251912912 for assistance.
Returns & Exchanges
- Product Inspection: All our products are carefully inspected before shipping. Due to the nature of our products, used candles cannot be returned or refunded. Kindly ensure to record a video of unboxing your package as proof of receiving a damaged product. We will replace or refund products damaged during shipment only if the photographic proof of damage is submitted within 7 days of delivery.
Return Process
- Email orders at info@vedatique.com within 7 days of your purchase with your return request and reason.
- If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Ensure the product is securely packed in its original packaging or equivalent to prevent damage during return shipping.
For more information or assistance with your order, please contact us at orders
info@vedatique.com or +91 7251912912. Thank you for choosing Vedatique!
